If data recovery is needed, please contact one of our Data Recovery Partners.Īny agreement you may reach with the service provider is a matter between you and the service provider. Western Digital does not perform data recovery services. If the drive is in warranty, please refer to Answer ID 10336: Get a Warranty Replacement, Power Supply, or USB Cable for your WD Product.įor My Cloud Home, please refer to Answer ID 26648: My Cloud Home: Data Recovery. To replace a failed or damaged drive under warranty, please check the drive's warranty.
To reset the My Cloud, please refer to Answer ID 29455: How to Pin Reset and System Only Restore My Cloud OS 5 Devices.įailed or Damaged Drive Warranty Replacement If the solutions above have not resolved the issue, please reset the My Cloud. Power Cycle On and Off the My Cloud if it does not appear in the ARP table.WD NAS MAC (Machine Address Code) Addresses will always begin with 00-90, 00:90, 00-14, or 00:14.Please refer to Answer ID 8216: Power Adapters for Western Digital Products for instructions replacing the power adapter if neededĬheck the ARP table to determine if the My Cloud is obtaining an IP address or is present on the network. Verify the original power adapter or an authorized replacement is being used on the My Cloud.Check that both the power cord and network cable are securely plugged in on both ends.Disconnect any USB devices connected to the My Cloud.If using two routers, ensure the My Cloud and computer are connected to the router closest to the internet connection.Verify the My Cloud is connected to the same router or network as the computer.
The WD Network Attached Storage (NAS) device is equipped with an Ethernet interface and should be connected to the same router as the computer being used. Start the service if the Service status: shows Stopped.Select Automatic from the Startup type: drop-down menu.Right-click the service to be edited and select Properties.Function Discovery Resource PublicationĬhange the properties to automatic startup any services not currently running.Please follow the steps listed below this list for instructions on how to make changes if needed. Please refer to How to Enable NetBios Over TCP in WindowsĮnsure the following Windows Services are running and set to Automatic. Please refer to Answer ID 18218 How to Enabled Windows Network DiscoveryĮnsure NetBios over TCP/IP is enabled and set to (default) or On. Temporarily disable any and all computer Firewalls, Malware, Anti-Virus, Internet Security and End Point Protection software that may be installed on the computer and or network that could prevent the discovery of a My Cloud on the network.Įnsure Public and Private Windows Network Discovery is Turned On Type Windows Update in the search bar to access Windows Update in Settings.
Windows Network Attached Storage (NAS) Troubleshooting
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